Native English School privacy policy

About this Privacy Policy:

This Privacy Policy (“ Policy ”) explains how Native English School SRL (hereinafter: “ Native English School ”) collects, uses and manages your personal information. Native English School is committed to protecting and respecting your privacy. Read this Policy carefully to understand why and how we collect data from you and how it will be used.

With regard to the personal data we collect, Native English School SRL is a “data controller”, ie the entity that establishes the purposes for which and the means by which personal data are processed.

If you need to contact us about your personal information or this Policy, use the following contact information:

Company name: Native English School S.R.L.
Address: Bld. Aviatorilor 60-62, București, Romania
Phone: 0724 00 88 55 

About this Privacy Policy
How and when do we collect your personal data?
What information do we collect directly from you?
What privacy rights do you have?
Where is your personal data stored?
Does Native English School share my data with third parties?
How long does Native English School keep your personal data?
What do we use your personal data for?
– Order processing and service delivery
– Customer Service
– Native English School websites
– Cookies
– Other websites
– Marketing
– Other personal information provided by Native English School

Entry into force and changes to the Privacy Policy

How and when do we collect your personal data?

We collect your personal information when it is relevant to your consumer needs or our business (eg when you buy and / or order products and / or services from us, when you register for the Native English School services, when you contact the Service Native English School Customer Service, when you subscribe to the newsletter, when you complete customer surveys or provide feedback on goods and services, etc.).

We obtain your personal information directly from you when you order certain products or services or complete a particular form or when we collect data by observation (for example, through online class services).

You will find more information about the situations and circumstances for the collection of your personal information below in the section “What do we use your personal data for?” Please note that this is only information about possible uses of personal data that you may encounter by visiting the Native English School websites, making a purchase with us or using our services. In each case, you will receive clear additional information about the purpose of processing your data and, in some cases, we will additionally need your explicit consent.

We do not use your personal data for marketing purposes unless you tell us it is OK.  For more information, visit the Marketing and Native English School Program sections below.

All your personal information is treated confidentially and properly protected by Native English School and / or our trusted partners (for more information see the section: “Native English School distributes my data to third parties? Below).”

What information do we collect directly from you?

The usual categories of data we collect from Native English School customers are: name, address, date of birth, gender, preferred language, payment address, delivery address, financial information, including credit or debit card or other payment information on which you provide when you fill out forms on Native English School websites or make payments in the Native English School website, or when you correspond with us by phone or email, your history of purchasing Native English School products and services, and additional information that you voluntarily decide to share them.

When we collect your data by observation, we do so in order to comply with legal obligations or to ensure legitimate interests, such as ensuring your personal safety and that of Native English School employees, protecting your personal property and Native English School, as well as the security of your and our computer and mobile systems.

What privacy rights do you have?

Please note that you have the right, at any time, to request the following from Native English School:

• ensure your access to your personal information

You can ask Native English School what personal data about you is used and request access to this personal data. You also have the right to know the purposes of the processing, the categories of personal data we hold, the parties or categories of parties with whom your personal data is shared, the data retention period, and the source of our non-personal data. collected directly from you.

• provide you with a copy of the personal information we hold

You may contact us if you would like a copy of some or all of the personal information we hold about you.

• request the rectification of incorrectly entered data

We want to make sure that your personal information is accurate and up to date. You can ask Native English School to correct or remove information that is considered inaccurate or outdated.

• request the deletion of personal information

You can ask us to stop processing or even delete the personal information we hold about you. If your personal information is necessary to fulfill an contractual obligation of Native English School to you, Native English School may be unable to fulfill this contractual obligation. Also, if your personal information is required for Native English School to comply with certain legal obligations (eg tax law), your request cannot be processed.

• restrict access to Native English School and / or third parties to your data on certain processes or in whole

If you have challenged the accuracy of your data, or we no longer need personal data for the purpose of processing, but it is required by you to establish, exercise or defend legal claims or you have objected to the processing performed on the grounds that Native English School considers legitimate rights, you have the right to request a restriction on the processing of your personal information.

• file an objection to the way we handle your data

Please note that you have the right to object to the processing of personal data based on a legal basis that Native English School considers legitimate. In addition, you have the right to object at any time to the processing of personal data for direct marketing purposes, including profiling insofar as it relates to direct marketing.

• request the transfer of your data to another data controller (right to portability)

If the processing is based on your consent or is done by automatic means, you have the right to request Native English School to transmit the data to another operator.

To exercise any of the above rights, use the Native English School contact details in the About this Privacy Policy section above.

If you are not satisfied with the way we collect or use your personal information, you always have the right to file a formal complaint with the National Authority for the Supervision of Personal Data Processing by accessing the page / .

Where is your personal data stored?

We keep the personal data we collect about you in secure environments. Your personal information is protected from unauthorized access, disclosure, use, modification or destruction by any organization or individual.
Some data is still stored on paper, but we tend to digitize all the personal data we process. The processed data is stored in Native English School IT systems, but sometimes we store the data on the servers of our trusted service providers.

Does Native English School share my data with third parties?

Protecting your privacy is important to Native English School, therefore we will never share your personal information with any third party for purposes other than those described in this Policy.
Native English School contracts marketing services and this means that we sometimes distribute personal information using our group’s IT systems. When we do this, we transfer your data to servers that are located in the EU or in a country that provides an adequate level of protection in accordance with EU law.

In addition to the above, we may pass on your personal information to our trusted partners outside the Native English School, who maintain Native English School’s IT systems, or provide you with services on behalf of Native English School. For example, for marketing, financing, advertising, payment processing, delivery or other in-store and out-of-store services. However, these service providers must, in accordance with the relevant contracts, use the data entrusted to them only in accordance with Native English School guidelines and for the purpose for which we specify it strictly. We also oblige them to adequately protect your data and keep it secret.

How long does Native English School keeps your personal data?

Native English School will not store your personal data for longer than is necessary for the specific purpose of use. More information about retention periods for certain types of data can be found in the “What do we use your personal data section for?”

What do we use your personal data for?

We use your personal data in a number of different ways, mainly to fulfill the contractual obligations that Native English School has towards you, but sometimes also to improve your shopping experience, for direct marketing and security reasons.

Order processing and service provision
When you make a personal purchase through the Native English School website, as the case may be, you may be required to provide certain personal data that will be necessary for the proper management of your purchase. Also, to process your order by ensuring that the personal and financial information provided is accurate, we use trusted third-party payment systems to ensure that your payment is secure and that your details are not used fraudulently. If you want to pay for goods and services online, Native English School will ask for payment information, including your credit or debit card number.
To ensure that the products and services you purchase from Native English School are delivered to the correct address, we work with trusted external partners and share some of your personal information necessary to provide those services (e.g., name, delivery address). and the delivery preferences you presented to us, such as the time you want to receive a delivery).

Customer Service
If you contact Native English School Customer Service (eg request instructions about services, requests for eligible refundable products, etc.) through any available means of communication, we will need the information to solve the problem you are dealing with Native English School. They will only be used for this purpose. In some cases, we will use the services of third parties to whom we entrust your data only to the extent necessary to solve your case (eg authorized services for the refunds, delivery service providers, etc.), after as described in the section entitled “Native English School distributes my data to third parties?” In this case, they may be IT services providers to Native English School.

Your conversation with Native English School Customer Service will never be recorded. The “Initial Evaluation” session might be sometimes recorded to ensure the correctness of its applicability. 

Native English School websites
Some information about you may also be collected when you visit Native English School websites. This data will be processed for a specific purpose, which we will inform you at the latest at the time of collection (eg to make online sales, to save the shopping list you have created, etc.). In this case, not providing specific data may limit your ability to use online shopping or reduce your shopping experience.

In order to maintain our website and ensure its proper functionality, Native English School uses the technology generally known as “cookies”. Cookies are small files that we send to your computer and we can access them later. They can be temporary or permanent and use, for example, JavaScript or Flash technology. Thanks to the cookies on our site you can search without difficulty and we can show you the results relevant to you. The cookies on the Native English School website show us what interests you and other visitors, which helps us to improve its use for everyone.

The most common cookies are the following:
• Strictly necessary. These are necessary to ensure that the website works efficiently from a technical perspective.
• Functional cookies. They help to enhance the experience by memorizing your choices.
• Performance cookies. These cookies are used to measure how customers navigate our website and find out how well we perform.
• Redirection cookies. These cookies are used to help Native English School place advertisements on other web pages that the customer visits, or to avoid placing advertisements for a customer who already knows Native English School. Check with your local digital / marketing team how these cookies are used in detail.
• Social media plug-ins. These cookies are used to connect our customers to social media channels. After that, the information provided by the cookie can be used in different ways.
Cookies stored on your computer can be accessed when you visit our website or open an email we send you. If you want to delete cookies that are already on your computer, consult the instructions of your browser by clicking on “Help” in the same browser menu.
Native English School processes cookies only with your consent. To withdraw your consent or agree to the use of cookies, make the appropriate settings in your browser. However, some of the features of our site may not work without cookies. By requesting this agreement, we will present the purpose for which this type of information about you will be processed and we will inform you about your rights. You can find more information about cookies here .

Other websites
Native English School websites may contain links to and from third party websites. This Policy applies only to this website, so when you transfer to other websites you must read their privacy policies.

Native English School would like to send you information about our products and services that may interest you. However, we can only send such marketing materials if you opt for them. Please note that regardless of whether you have agreed to receive our marketing messages, you can easily choose not to receive them at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or from providing your information to other members of the Native English School. If you no longer wish to be contacted for marketing purposes, click the unsubscribe button at the end of our marketing message (email / newsletter).

Other personal information provided to Native English School
You can voluntarily provide Native English School with information such as your product preferences, why you buy a product, data about your family and lifestyle – thanks to this, we can learn more about your shopping preferences and improve your experience. shopping.
You can also provide this information when completing the warranty form for the product purchased from Native English School. In addition, we receive this type of information if you register or purchase special Native English School offers, discount coupons or other promotions.
In each of the above cases, we will always try to provide you with reliable information about the processing of your data.

Entry into force and changes to the Privacy Policy
This Policy will enter into force on September, 1st, 2021.
We review the Privacy Policy periodically and will post any updates to this website.